At Azershop, customer satisfaction is our priority. If you are not fully satisfied with your purchase, please review our Return & Refund Policy below.

1. Return Eligibility

We accept returns under the following conditions:

• The return request must be initiated within 7 days of delivery.
• The item must be unused, unworn, unwashed, and in original condition with all tags and packaging intact.
• Items showing signs of wear, damage, or alteration will not be accepted.

2. Non-Returnable Items

The following items are not eligible for return or refund:

• Innerwear, lingerie, or sleepwear (for hygiene reasons)
• Sale or clearance items
• Customized or made-to-order products
• Gift cards or promotional items

3. Return Process

To initiate a return:

1. Email us at shop@azershop.comwith your Order ID and reason for return.
2. Our support team will review your request and provide return instructions.
3. Once the returned item is received and inspected, we will notify you of approval or rejection.

4. Refund Policy

• Approved refunds will be processed within 5–7 business days after inspection.
• Refunds will be credited to the original payment method used at checkout.
• Shipping charges are non-refundable, unless the return is due to a defect or wrong item sent by Azershop.

5. Exchange Policy

• Exchanges are allowed for size or color issues, subject to stock availability.
• If the replacement item is unavailable, a refund will be processed.

6. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product:

• Contact us within 48 hours of delivery.
• Share clear images or videos of the product and packaging.
• We will arrange a replacement or full refund at no additional cost.

7. Return Shipping

• Return shipping costs are to be borne by the customer unless the return is due to an Azershop error.
• We recommend using a reliable courier service with tracking.

8. Cancellation Policy

• Orders can be cancelled before shipment by contacting our support team.
• Once shipped, orders cannot be cancelled and must follow the return process.

9. Policy Updates

Azershop reserves the right to modify this policy at any time. Changes will be updated on this page.

10. Contact Us

For any return or refund-related queries, contact us at:
Email: shop@azershop.com